Privacy Policy

1. Who We Are

This website is an independent marketing page managed by a registered Real Estate Negotiator for Forest City Golf Villa.

2. Information We Collect

We may collect the following information when you submit a form, contact us, or interact with this website:

Personal information you provide: full name, phone number, email address, preferred contact method, property enquiry details, preferred villa type or unit preference (if voluntarily provided), and appointment or viewing request details.

Information collected automatically: IP address, device information, browser type, operating system, website usage data, pages visited, time spent on pages, traffic source, referring URL, and advertisement interaction data.

3. How We Collect Information

We collect information through the following methods: website enquiry forms, brochure download forms, WhatsApp click buttons, phone call buttons, email enquiries, Google Ads conversion tracking and lead tracking, Facebook and Meta Ads lead tracking, Google Analytics, Google Tag Manager, Meta Pixel, website cookies and similar tracking technologies, and landing page analytics tools.

4. How We Use Your Information

We use your information for the following purposes: to contact you about Forest City Golf Villa, to send you the requested brochure, floor plans, pricing information, or project details, to arrange appointments, site visits, or private viewings, to follow up on your property enquiry, to provide updated availability, promotion, or project information, to improve our website content and user experience, to measure and optimise advertising performance across Google Ads and Meta Ads, to prevent spam, fraud, or misuse of the website, and to comply with legal or regulatory requirements.

5. Legal Basis for Processing

We process your personal data based on your consent (when you submit a form or contact us), our legitimate business interest in responding to your enquiry and providing property information, and compliance with applicable legal obligations.

6. Marketing Communication

By submitting your information through this website, you agree that we may contact you through phone call, WhatsApp, SMS, email, or other communication channels regarding your enquiry and the project.

You may request to stop receiving marketing messages at any time by replying "STOP" to any message, emailing us at lucaswg95@gmail.com, or contacting us directly. We will process your opt out request within 7 business days.

7. Sharing of Information

We may share your information with the following parties: the authorised sales team for Forest City Golf Villa, the developer or developer appointed sales representatives, marketing service providers assisting with campaign management, CRM or lead management tools, email or messaging service providers, website hosting providers, analytics and advertising platforms including Google Ads, Google Analytics, Meta Ads, and Meta Pixel, and legal, regulatory, or government authorities when required by law.

We do not sell your personal information to unrelated third parties for their own marketing purposes.

8. Google Ads and Meta Ads Tracking

This website uses Google Ads, Meta (Facebook) Ads, Google Analytics, Google Tag Manager, Google Ads conversion tracking, Google Ads remarketing tags, Meta Pixel, and similar technologies to measure website performance and advertising effectiveness.

These tools may collect data such as page visits, button clicks, form submissions, scroll behaviour, device type, browser type, geographic region, and advertisement interaction data.

This data is used to understand which advertisements and pages are useful to visitors, to improve our marketing performance, and to show relevant advertisements to people who have previously visited this website.

You can opt out of Google Ads personalisation at https://adssettings.google.com and Meta Ads personalisation at https://www.facebook.com/adpreferences.

9. Cookies

This website uses cookies and similar tracking technologies to improve your browsing experience, remember preferences, measure website traffic, track advertising performance, and enable remarketing.

Types of cookies used: essential cookies (required for basic website functionality), analytics cookies (Google Analytics, to understand website usage patterns), and advertising cookies (Google Ads, Meta Pixel, for conversion tracking and remarketing).

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

10. Data Storage and Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Your data may be stored on secure servers provided by our website hosting provider, CRM tools, email service providers, and analytics platforms. These service providers may store data in locations outside of Malaysia.

However, no method of online transmission or electronic storage is completely secure. By using this website, you acknowledge that data transmission over the internet carries inherent risks.

11. Data Retention

We retain your personal information for as long as necessary to respond to your enquiry, provide follow up service, manage our sales process, comply with legal obligations, resolve disputes, and maintain business records.

Generally, enquiry data is retained for up to 24 months from the date of last interaction unless you request earlier deletion or a longer retention period is required by law.

You may request deletion of your personal data at any time by contacting us.

12. Your Rights

Under applicable data protection laws, you may have the right to access your personal data held by us, correct any inaccurate or incomplete personal data, withdraw your consent for marketing communication at any time, request deletion of your personal data, request restriction of processing of your personal data, and ask questions about how your data is collected, used, and shared.

To exercise any of these rights, please contact us at lucaswg95@gmail.com or +60125683626. We will respond to your request within 14 business days.

13. Third Party Links

This website may contain links to third party websites, including developer websites, Google Maps, WhatsApp, Facebook, Instagram, and other social media platforms.

We are not responsible for the privacy practices, content, or security of third party websites. We encourage you to review the privacy policies of any third party websites you visit.

14. Children's Privacy

This website is intended for adults interested in property information. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal data from a minor, we will take steps to delete that information.

15. International Data Transfers

If you are accessing this website from outside Malaysia, please be aware that your information may be transferred to, stored, and processed in Malaysia or in other countries where our service providers operate. By submitting your information, you consent to such transfers.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The latest version will be published on this website with the updated date.

17. Contact Us

For questions about this Privacy Policy, your personal data, or to exercise your data rights, please contact: